Job Title: Customer Service Advisor - Croatian/Bosnian/Serbian Job Description Experience the thrill of a game-changing career! Are you looking for a new challenge? Concentrix is a global technology and services company supporting the brands of the future in over 70 countries. We work with well-known companies - the ones you use every day - by improving their operations with new, innovative technologies and solutions. **Main Tasks** + In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone, email, and chat. + Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions. + Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems. + Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered. + Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position. **Job Requirements** + Croatian, Bosnian and Serbian language fluently both written and spoken. + Sufficient understanding of the English language to follow training. + A strong technical affinity. + Knowledge of network architecture is beneficial. + A good understanding of the MS Office environment is essential. + Good telephone etiquette. + Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial. **Competencies** + Service orientated + Accurate + Multitasking + Analytical + Communicative **Location** : Office, Maakri 19/1, Tallinn/Work from Home **Start date** : June, ASAP **Working hours** : Monday to Friday, from 9.30 AM to 6 PM Salary: 1500 EUR/Gross monthly Location: EST -Work-at-Home Language Requirements: Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**