NEXT PLC is a leading multinational retailer, renowned for its stylish clothing, footwear, and homeware. With a seamless online and in-store shopping experience, NEXT continues to grow and innovate across the globe. Join our Brand New NEXT Contact Centre, where you'll support our customers with credit, collections and fraud issues by creating real customer solutions. As part of this dynamic, expanding company, you'll enjoy competitive pay, financial perks, and a supportive culture that champions growth, development, and career progression.

 

Salary: Starting at £12.76 per hour, with the potential to rise to £15.04 per hour once fully multi-skilled and competent. You'll also earn an extra £1 per hour for weekend shifts, along with the opportunity to receive a quarterly bonus!

 

Start date: Monday 2nd February 2025

 

Shifts: 

Shift 1 - Saturday 8am - 5pm, Monday 12pm - 9pm & Tuesday & Wednesday 11am - 9pm (36 hours per week)

Shift 2 - Saturday & Monday 8am - 5pm & Thursday & Friday 11am - 9pm (36 hours per week)

Shift 3 - Sunday 8am -3pm, Monday 10.30am - 9pm & Tuesday & Wednesday 11am - 9pm (36 hours per week)

Shift 4 - Friday & Saturday 8am - 5pm & Monday & Tuesday 8am - 6pm (36 hours per week)

Shift 5 - Friday & Monday 8am - 6pm & Thursday & Saturday 8am - 5pm (36 hours per week)

Shift 6 - Monday 10.30am - 9pm, Thursday & Friday 11am - 9pm & Sun 8am - 3pm(36 hours per week)

Shift 7 - Saturday & Wednesday 8am - 5pm & Monday & Tuesday 9am - 7pm (36 hours per week)

Shift 8 - Sunday 8am - 3pm, Monday 10.30am - 9pm &  Thursday & Friday 11am - 9pm (36 hours per week)

 

During our peak trading periods you’ll also be required to work an additional 4 hour shift per week, for up to 20 weeks of the year

 

Location: Onsite, based at our brand new contact centre - Radar Road, Leicester, LE3 1UF

 

About the CCAIT Team (Credit, Collection & Accounts Investigation):

As a key member of our CCAIT Team, you will play an important role in supporting customers through financial challenges while ensuring account integrity. You'll work directly with customers to understand their financial situations, investigate discrepancies, and resolve credit and collections issues. Your responsibilities will include:

Assessing customer financial situations and providing clear guidance across credit, collections, and account issues.Investigating accounts to identify and resolve discrepancies, ensuring accuracy.Negotiating payment solutions that are fair to both customers and the business, ensuring compliance with company policies.Providing exceptional service with a proactive, solution-focused approach to address customer concerns.

While your primary focus will initially be on Collections, there is an expectation that you will also be upskilled for the Accounts Investigation (Fraud) and Credit departments when required, with full training provided. This is a great opportunity to expand your skills across multiple areas of the business. 

 

Training & Support:

You’ll take part in comprehensive paid training for 3 weeks, to prepare you for the role and support our global customers. Full-time commitment to the training period is essential. 

 

Who we’re Looking For:

An excellent communicator Exceptional attention to detailA natural problem solverA confident decision-makerResilience and sensitivity in challenging situationsProficient in literacy, numeracy, and PC skills

 

Why You’ll Love It Here:

Team Spirit: Working within a multi talented department delivering best in class serviceOutstanding Workplace: Our state-of-the-art contact centre is designed to inspire and deliver great resultsGrowth Opportunities: Thrive in a positive, growth-focused environment.Warm, Welcoming Culture: Join a friendly, supportive team focused on collaboration and growth.

 

What's Next?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

All successful applicants are subject to DBS and credit checks. You can find comprehensive information regarding spent and unspent convictions on the official government website: gov.uk/tell-employer-or-college-about-criminal-record.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship

 

Our Commitment to Diversity, Equity, and Inclusion

NEXT is a Disability Confident Level 2 employer. We’re committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are.

Please let us know if there’s anything you need to help you feel prepared and confident for your interview by getting in touch with us by email on nextonline_careers@next.co.uk or call us on 0333 777 8166.