Customer Service Advisor Job ID 243186 Posted 24-Oct-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Doncaster - England - United Kingdom of Great Britain and Northern Ireland **About the Role:** As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. **What You’ll Do:** + Answer incoming service requests, via phone, chat, email & online requests. Point of contact for all escalated customer inquiries and concerns. + Dispatch service request work orders for completion by vendors. + Verify company systems, customer service databases, and spreadsheets are accurate and being updated frequently. + Contact the customer for information and communicate the steps in the work order process. + Run, review, and distribute various customer service reports, as necessary. + Assist with the training of new hires and temporary employees. Provide technical guidance and training to junior associates. + Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. + Impact own team and other teams whose work activities are closely related. + Suggest improvements to existing processes and solutions to improve the efficiency of the team. **What You’ll Need:** + High School Diploma or GED with 3-4 years of job-related experience. + A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. + Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Organizational skills with an advanced inquisitive mindset. + Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)