Job Title:

Customer Service Advisor

Job Description

Experience the power of a game-changing career

 

Are you a people-oriented individual with a passion for assisting others? We are seeking a Customer Service Representative to join our dynamic team of game changers in our sunny Durban office!

 

Concentrix is a great match if you have:

Experience

Must have a minimum of 24 months of customer service experience within a contact Centre (12 months within an international campaign)

Banking/Insurance industry experience (Advantageous)

 

Qualifications

Essential

Matric

Clear criminal and credit record

English Proficiency, both written and spoken

Understanding of the Call Centre industry

Ability to understand a customer’s query

Computer literacy – ability to speedily navigate multiple systems effectively

Ability to type a minimum of 26 wpm with 80% accuracy 

Passion for providing excellent Customer Service

Attention to Detail

Availability to work shifts in a 24/7 environment

 

What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Basic Salary: R 8700 + R1000 Campaign allowance 

Medical aid for Employee or Medical insurance for Employee + 2 Dependents

Provident fund 

Subsidized transport 

 

What you will do in this role:

Assist customers with activating new cards, requesting replacements, and setting or resetting PINs 

Accurately update customer personal and account information in systems

Guide customers through the process of disputing unauthorised or incorrect charges

Help customers identify and report suspicious or fraudulent activity on their accounts

Provide assistance with making payments, setting up Autopay, and initiating balance transfers 

Assist customers with login, access, and password issues related to online and mobile banking platforms

Help customers review recent transactions, verify account balances, and clarify charges

Process account closure requests in a professional and secure manner

Assist customers with inquiries related to credit limits and declined transactions

  

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time

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