Job Title: Customer Service Advisor Job Description **Experience the power of a game-changing career** Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office! **Concentrix is a great match if you have:** **Experience** + Must have minimum 24 months customer service experience within a contact Centre environment ( **12 months within an international campaign)** + Banking industry experience **(Advantageous)** **Qualifications** **Essential** + Matric + Clear criminal and credit record + English Proficiency both written and spoken + Understanding of the Call Centre industry + Ability to understand a customer’s query + Computer literacy – ability to speedily navigate multiple systems effectively + Ability to type the minimum of 26 wpm with 80% accuracy Passion for providing excellent Customer Service + Attention to Detail + Availability to work shifts in a 24/7 environment **What’s in it for you** **In this role, we offer benefits that help you support your unique lifestyle:** + Basic Salary: **R 8700** (incl. campaign allowance) + Medical aid + Provident fund + Standard nightshift allowance + Subsidized transport provided they fall within the transport zone **What you will do in this role:** + Ensure timely and accurate resolution of customers’ concerns at the first point of contact within agreed service levels, targets and objectives + Accountable to close the customer query and ensure a resolution or feedback + Check to ensure that appropriate changes were made to resolve customers' concern + Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. + Resolve customers' service or billing complaints + Promotes client products, services and solutions at all times + Resolve customer queries related to: Payment queriesIncorrect ordersMissing transactions **Concentrix is an equal opportunity employer** _We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._ **Eligibility to work** In accordance with the South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries. Take up the challenge and put those communication skills to the test by applying today! **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**