Country United Kingdom City FERRYBRIDGE Workplace location FERRYBRIDGE-POTTERY LANE(GBR) Employer company TOTALENERGIES MARKETING UK LIMITED Domain Sales, Secretarial/Administrative Support Type of contract Fixed term position Contract duration 12 Months Experience Less than 3 years Context & Environment Demonstrate a good product knowledge for each channel and individual customersUnderstand the customers business, order patterns, requirements and needsExcellent communication skills with an ability to deal with small independent businesses and largemultinational organisationsWork as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVCDemonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth Activities Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departmentsAnswering direct calls from customers in a prescribed timeframe and delivering service and support for the customerAdvise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sitesProviding existing and prospective customers with price information on requestProcess applications / accounts for CustomersLiaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channelDeliver the customer service element of the channel strategy set out in the specific business channel KPI’sHelp to maintain customer accounts in CRM (Salsa)Calling existing customers to secure orders to meet or exceed required targetsControl aged debt by using Business Planning reports to follow up payment of outstanding invoices.Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSORecord and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaintsRaise credit / debit notes as directed

Candidate Profile 2 years’ experience in office-based customer service role Confident using full Microsoft package (Excel is essential) Experience using CRM systems Good attention to detail and communication skills Additional Information TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.