Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator at our Lynnwood, WA location.

This is an on-site position.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

This facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Eviation’s Alice all-electric aircraft. You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. 

Job Summary:

The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This role is expected to develop and nurture critical business relationships with our strategic/key customer accounts. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.

Essential Functions:Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulationsResolves complex customer issues and maintains customer accounts of significant value to the companyAdminister and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner. This includes managing internal coordination and flowing down of purchase order specifications, quality requirements, terms and conditions and applicable Government Federal Acquisition RegulationsPrepare timely responses to customer requests for quotes (RFQ) by establishing pricing and delivery commitments to customers through the use of Crane pricing and approval policiesInterpret and enter purchase order requirements into ERP system and provide order acknowledgements to customersPartner with the Regional Sales Managers/business managers/customer account managers including the ability to locate and interpret Contracts or Long-Term Agreements as applicableSupport accounts receivables to address past due payment issues for assigned customer base. Make recommendations on suggested customer credit terms and limits to the Customer Account Managers/Regional Sales Managers and financeProcess warranty returns and ensure timely processing to support customer requirementsEstablish and grow relationships with our strategic customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetingsAdminister Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal. Conduct data entry and reporting within portal applicationsCollaborate with demand management and Regional Sales Managers/Customer Account Managers on identifying and driving accurate customer forecast for strategic customers. This includes managing forecast in ERP to obligate material commitments and Crane sales plansEnsure applicable export compliance requirements are adhered toValidate customer scorecards and contest any findings that are not in line with actual performance. This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer’s scorecard rating as applicable. This includes working with internal operations to make recommendations to ensure a high customer on-time delivery performanceSchedule and plan new product introduction (NPI) hardware shipments and milestone billings through the coordination with cross-functional teams in order to drive successful timely launch of new programs/products as applicableUnderstand and use Crane Business System tools such as key performance indicators, transactional process improvement, problem solving, and standard work in order to participate in continuous improvement effortsAble to provide excellent Customer Service through communication and problem solving to include but not limited to: quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customer satisfactionExhibit a high level of understanding of applicable business processes in order to mentor Customer Service administrator in elements of their essential functions through process documentation development, providing guidance and training. Continually review and develop processes in order to drive process improvement in order to elevate the performance of the team.Any other task assigned by supervisor or management

Non-Essential Functions:Serve as back-up support when CSA team lead and Customer Administration Manager are absentSupport Customers as needed when Customer Account Managers/Regional Sales Managers are absentAccurately manage internal databases or CRM tools as applicablePrepares business letters and coordinate with management as applicableCoordinating with other internal functional teams in order to drive expedited/aircraft on ground (AOG) orders as applicable

Minimum Qualifications:Experience: 5-10 years of applicable Customer Service work experience, preferably in a manufacturing environment.Knowledge: Complete understanding and applicable of industry principles, concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Export knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance; Expert knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements; An expert understanding of pricing principles, how to research invoices, payments, and debits; business acumen with the ability to clearly recognize risk elements in business transactionsSkills/Abilities: Super user of an ERP system; Implement and interpret department processes and procedures; Can effectively prepare and host a customer visit with tour included; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Ability to perform work with minimal direction; Intermediate to advanced Microsoft Office skills (Word and Excel); Strong communication skills including verbal and written. Education/Certification: High School Diploma or equivalent experience

Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Top Benefits:

As a team member at Crane Aerospace and Electronics, you’ll enjoy:

Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month

Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.

401k Retirement Plan: 401k plan with company match

Education Reimbursement: eligible after 90 days of employment.

Working Conditions:

Standard office environment

Work requires substantial visual concentration on detail

Working conditions are normal for a manufacturing environment

Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE

May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes

Standing: 10% *percentage is approximate and may vary depending on work task

Sitting: 90% *percentage is approximate and may vary depending on work task

Lifting (in pounds):  up to 10 pounds

Pushing (in pounds):  up to 10 pounds

Mental/Visual: use of computer, calculator, filing cabinets

Workspace (line, cube, etc): cubicle/desk

You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

We are committed to operational excellence and world class processes.  We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check.  FAA sensitive positions require employees to participate in a random drug test pool.

#LI-JJ1 #CAE

Salary Range: $84,385 - $110,845 USD Annual.

Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs. 

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.