Job Description

Brook Street is delighted to be working on behalf of our Kells based client who is currently seeking to recruit an experienced Customer Service Administrator to join their busy team.

This role is ideal for a skilled administrator with a strong background in customer service and excellent office support capabilities.

Key Responsibilities:

Handle customer enquiries via phone and email in a professional and timely mannerProcess customer orders using the in-house MIS systemCoordinate and schedule collections and deliveriesCompile and distribute weekly/monthly customer reportsManage general office duties such as answering phones, filing, and data entryPrepare and send customer samples as requiredProduce customer certificates and Certificates of Conformity (COCs) where applicable

Essential Criteria:

Minimum of 4 GCSEs (or equivalent), including English and Maths at grade C or aboveAt least 1 year's experience in an office-based administrative roleProficient in Microsoft Office applications (Word, Excel, Outlook, etc.)Excellent telephone manner and communication skills, with a focus on customer serviceAbility to handle customer queries and process orders efficientlyStrong multitasking abilities with attention to detailCapable of working independently and as part of a teamHighly motivated, organised, and reliable

Details

Working Hours: Monday - Thursday: 8:30am - 5:30pm and Friday: 8:30am - 1:00pm

Interested? To apply, please send your CV to Colleen Farquharson via the Apply link.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.