Job Description

Customer Service / Admin Advsior

Location: Harrow
Full-Time | Permanent
Salary: £28,000 per annum
Monday-Friday | 08:00-18:00 (Winter) / 08:00-17:00 (Summer)

Ready to join a growing team and make a real difference in a dynamic, customer-focused business?
our client is on the lookout for an enthusiastic and experienced Customer Service Agent to join our busy, friendly team. This is more than just a call handling job - it's a crucial role that helps shape the customer experience from start to finish.

If you've worked as a Repairs Administrator, Planner, or Dispatcher - and have a passion for delivering top-tier customer service - we want to hear from you!

Your duties:

Handling inbound and outbound customer calls and emailsBooking and scheduling jobs for our engineering teamManaging diaries and ensuring timely job completionsFollowing up with customers and resolving queries quicklyRaising POs and invoices, ordering parts, and managing stock needsRunning reports and ensuring compliance standards are metTaking ownership of issues, escalating where necessary, and ensuring fast, effective resolutionsEnsuring a high-quality customer journey from start to finish

What You'll Need:

Solid experience in customer service or call operationsExperience with scheduling, planning, or repairs adminStrong working knowledge of Outlook, Excel & email managementExcellent communication and people skillsAbility to work independently and use your initiativeA proactive mindset and attention to detail

What You'll Get in Return:

Competitive salary of £28,00020 days holiday + bank holidaysProgression & personal development plansRelaxed dress code (uniform coming soon!)Supportive and friendly working environmentFlexible rota: on-call 1 week in 7 and Saturday shift (1 in 7) with a day off in the week

Apply now

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.