Results-driven sales operations role managing customer accounts end-to-end—from quote and order entry through shipment—in a manufacturing/industrial environment using NetSuite ERP.

Requirements

Sales, order entry, and customer-facing account management experience.

ERP proficiency; NetSuite required.

Manufacturing or industrial background.

Minimum 4 years in a sales-related environment (customer service, inside/outside/technical sales, or purchasing).

High volume, fast-paced operations experience.

Industrial experience required; distribution experience preferred.

Preferred Skills

Quoting and pricing execution, including competitive pricing analysis.

Product selection aptitude and cross-sell/upsell execution.

Report generation and analysis for sales activities and KPIs.

Territory prospecting and lead follow-up.

Familiarity with on-time delivery (OTD), quality, and SLA metrics.

Responsibilities

Manage assigned customer accounts from order entry through shipment in NetSuite; maintain accurate data and documentation.

Communicate delivery expectations, handle expedite requests, and provide tracking/follow-up updates internally and externally.

Partner with outside sales to manage a dedicated customer base; support proactive quote and order management.

Prepare quotes for products/services; recommend complementary solutions aligned with inventory, pricing, and sales initiatives.

Identify customer needs and propose solutions leveraging company products/services to meet revenue and margin goals.

Monitor market and industry trends impacting customer demand and account strategy.

Maintain and grow a prospect list within the assigned territory; execute outbound follow-ups on new leads.

Generate, review, and analyze account/sales reports; drive actions to achieve OTD, quality, and SLA targets.

Promote customer incentives aligned with sales strategy; execute structured upsell and cross-sell motions.

Maintain technical product competence through continuous training.

Education & Experience

High school diploma required; bachelor’s degree preferred (or equivalent experience).

4+ years sales-related experience as noted above.

Pay Details: $17.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.