Description We are looking for a dedicated Customer Service Representative to join our team in Boca Raton, Florida. In this Contract-to-Permanent position, you will play a pivotal role in supporting donor services for a non-profit organization. If you have a passion for helping others, a drive to excel, and a willingness to grow professionally, this opportunity is perfect for you. Responsibilities: • Engage with potential donors to provide detailed information about the donation process and encourage participation. • Schedule appointments for blood sample collections and coordinate the distribution and tracking of testing kits. • Address and resolve scheduling or logistical challenges related to donor services. • Build and maintain strong relationships with phlebotomy providers and laboratory partners. • Document workflows, procedures, and recommend improvements to enhance efficiency. • Maintain donor databases, support recruitment efforts, and conduct web-based research as needed. • Meet individual and team performance metrics while contributing to overall departmental goals. • Assist with additional tasks as required to ensure seamless donor service operations. Requirements • High school diploma required; an associate or bachelor's degree is preferred. • Previous experience in healthcare or customer service is advantageous. • Exceptional communication skills, both written and verbal. • Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel. • Strong organizational skills, including the ability to manage calendars effectively. • Proven ability to troubleshoot and solve problems independently. • Self-motivated with a goal-oriented mindset and a flexible schedule. • Demonstrated compassion and sensitivity when interacting with donors and their families. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .