Description We are looking for a Customer Service Representative to join our team and provide outstanding service to our customers. In this role, you will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be a strong communicator with problem-solving skills and a commitment to delivering a high level of service. Key Responsibilities: + Respond to customer inquiries via phone, email, and online chat + Provide product or service information to customers, including pricing, features, and benefits + Troubleshoot customer issues and escalate complex matters to higher-level support + Process orders, returns, and exchanges, ensuring timely and accurate fulfillment + Maintain detailed records of customer interactions, feedback, and resolutions + Manage customer complaints and work toward satisfactory solutions + Follow up with customers to ensure satisfaction after the resolution of their issues + Collaborate with other departments to ensure efficient service delivery + Ensure customer data is accurately recorded and updated in the system Requirements + High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred + 1-2 years of experience in a customer service role + Excellent communication skills, both verbal and written + Strong problem-solving skills and ability to think critically + Ability to multitask in a fast-paced environment + Experience with customer service software or CRM systems is a plus + Bilingual (English/Spanish) preferred + Strong organizational and time-management skills + Positive attitude and commitment to delivering great service TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .