Customer Service Representative Job Description The customer service representative aligns with sales staff in the delivery of premium sales, lead generation, customer service, and follow-through. This role focuses on customer intimacy and is responsible for all activities in assigned accounts in support of the organization's overall goals, objectives, mission, and vision. Responsibilities + Order Processing & Management: Receive, verify, and enter customer orders into ERP/CRM systems, including changes, cancellations, and returns. + Coordinate acknowledgments, order confirmations, and shipping documents such as ASNs and BOLs. + Customer Communication & Support: Maintain frequent contact via phone, email, EDI/fax to provide status updates on pricing, delivery dates, and delays. + Issue Resolution & Problem Solving: Handle and resolve inquiries, complaints, invoicing or shipping discrepancies, and material issues—often collaborating with various team members. + Proactively notify customers of service failures or production issues that impact delivery timelines. + Account & Data Management: Maintain accurate customer profiles, price lists, order history, and data integrity, requesting internal approvals when changes are needed. + Coordination with Production & Logistics: Regularly review production status reports and inventory schedules, including JIT/Kanban systems; support scheduling to ensure 95%+ on-time delivery. + Collaborate with Purchasing and Planning teams, particularly when supply orders or floor safety requirements are needed. + Administrative & Billing Support: Assist with invoicing, billing discrepancies, and credit/return authorizations (RMAs/RMOs). + Maintain accurate records of daily sales activity, communications logs, and performance metrics. + All other duties as assigned. Essential Skills + Customer service and support experience. + Data entry proficiency. + Proficient in Microsoft Office Suite. + Strong communication and organizational skills. + Proven team player and diligent customer advocate. + Strong follow-up and time management skills. + Ability to effectively multi-task. Additional Skills & Qualifications + CRM experience preferred. + Experience with Excel databases. Work Environment This position is based in an office environment and involves reporting to the customer service manager. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in North Royalton,OH. Application Deadline This position is anticipated to close on Jul 15, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.