**Position:** Customer Sales Specialist **Job Description:** **What You’ll Be Doing:** + Responsible for the day-to-day sales support and customer service tasks for specified customers and assigned accounts. + Maintains efficiency in corporate and team operational processes and procedures. + Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers. + Processes quotes and oder preparation for specified customers and works with centralized PM’s for Quote and Debit information. + Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. + Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. + Provide proactive notification to customers of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). + Support Management: Support sales team with direct customer contact for Order to Invoice process within Planned Demand. **What We Are Looking For:** + 2 – 5 years of experience in sales, customer-facing, and negotiation. + Intermediate knowledge of Microsoft Excel. + Excellent verbal and written communication skills; must be fluent in English. **Even Better if You Have:** + Experience with Sales Workbench, CMF, ODS and ETQ. **Work Arrangement:** + Hybrid: 3 days in office / 2 days work from home **What's In It For You** At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. + 30 days of Christmas bonus + 40% vacation premium + 12 vacation days plus 2 floating days, sick days and holidays + Vision and Dental Assistance + Life Insurance + Healthcare Insurance + 10% Food/Pantry Vouchers + Restaurant Vouchers + 13% Savings Fund + Growth Opportunities, and more! **Annual Hiring Range/Hourly Rate:** $22,208.33 - $26,966.83 MXN Monthly Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. **Location:** MX-JAL-Tlaquepaque, Mexico (HPE Guad office) **Time Type:** Full time **Job Category:** Business Support **EEO Statement:** Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc. Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico (https://www.arrow.com/-/media/arrow/files/pdf/2024-arrow-eeo-mexico.pdf) ) Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.