**Job Title:** Customer Returns Specialist (Temp-to-Hire) **Location:** Germantown, WI – Onsite **Pay:** $19.00 – $22.50/hour **Shift:** First Shift | Monday – Friday, 8:00 AM – 5:00 PM **About the Role** Our Client, a leader in precision optical manufacturing equipment, is seeking a **Customer Returns Specialist** to join our Germantown team. This is a **temp-to-hire, onsite opportunity** offering stability, career growth, and competitive pay. In this role, you’ll be responsible for processing product returns, coordinating with vendors on repairs, and ensuring credits and replacements are handled accurately and on time. You’ll be a key part of maintaining strong customer relationships by making sure returned products are handled quickly and correctly. **What You’ll Do** + Process and track all **return merchandise authorizations (RMAs)** + Evaluate returns and determine disposition (quality issue, wrong item, or other) + Work with vendors on repairs and communicate completion timelines to customers + Ensure warranty and replacement repairs are properly tracked + Issue credits, invoices, and reverse purchase orders when needed + Maintain accurate records of returns, credits, and serial numbers + Provide reporting on open RMAs and repair status + Partner with the operations and finance teams to ensure customer satisfaction **What We’re Looking For** + **1–2 years of experience** in logistics, returns processing, order management, customer service or a related field + Strong attention to detail and problem-solving skills + Proficiency with **Microsoft Office (Excel/Word)** ; SAP or ERP experience preferred + Strong written and verbal communication skills + High school diploma or GED required; additional training or coursework in logistics or business is a plus **Why Join Us?** + Temp-to-hire opportunity with long-term career potential + Competitive pay range: $19.00 – $22.50/hour + Monday–Friday schedule (no weekends!) + Onsite role with a supportive operations team **Pay Details:** $19.00 to $22.50 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.