Req Id: 424279

 

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. 
 

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 
 

Join us. You belong at Bell. 

 

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. 

As part of our team, you will be at the heart of our customer experiences.

Name and description of the hiring department:\r

The Business Data Provisioning and Assurance team, part of Field Services, manages the activation and repair of data service solutions for Enterprise, SMB, and Wholesale customers nationwide. We partner with BBM, Field Services, and Network teams to ensure rapid service activation and repair. This team handles activations, prioritizes tasks, and manages emergency repair escalations, providing support to our national teams.

 

We are looking for a front-end-facing associate that can manage resources, internal teams, and customer communication while improving processes and service. A successful candidate will be knowledgeable of public or private telecommunications networks with emphasis on IP, Data, Broadband, and Integrated Services. Experience in the 'operations' of a telecommunications networks and service level management for both networks and applications would be an asset.

 

If you have the desire to work in a fast-paced environment, on a strong technical team while supporting Bell’s data products, then the Business Data Provisioning team is the place to be.

Job Duties / Accountabilities:\rIn the Help Desk / Escalation role you will be a single point of contact (SPOC) between internal and external groups, managing incidents, service requests and communicating with customers and suppliersPerforms service & process audits and postmortems with recommendations for improvementsResponsible for loading/assigning customer provisioning orders to associates based on critical datesManage tickets/orders until completion/closure; escalating to support manager when requiredCoordinate customer approved Changes (Changed Management)Workload queue & prioritization managementActively prioritize problems with internal/external suppliers and service partners to ensure outage time is minimizedCoordinate the isolation of common failures and drive timely re-establishment across teamsAlways Demonstrate Business Ethics and Corporate ValuesEssential Qualifications / Competencies:\rAbility to work under pressure and within tight timelines and new situationsVery strong time management skills with the ability to multi-taskStrong negotiation, conflict resolution and relationship building skillsAbility to work as a team and in partnership with different departmentsCustomer service experienceFocus on quality and resolution, prioritizing the client experienceExcellent communication, presentation and interpersonal skillsMicrosoft Office suite (Word, Excel, PowerPoint) Basic levelPreferred Qualifications / Competencies:\rKnowledge of NetworkingKnowledge of internetworking LAN/MAN/WANKnowledge of IP products and services (IPVPN, MPLS)Knowledge of Legacy - Broadband products and services (T1, ATM, OE, NGCE)Knowledge of vendor product (Cisco, Juniper, Nortel and Alcatel)Bilingual writing and speaking (French/English)Working Conditions:\rThis service operates Monday to Friday, 7:00 AM – 5:30 PM. Candidates must be flexible and able to work varying schedules based on business needs, including overtimeCandidates must be available and flexible to work on statutory holidays as required

 

#EmployeeReferralProgram

 

Adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Ontario : London || Canada : Ontario : Toronto || Canada : Quebec : Montreal 

Work Arrangement: Remote

Application Deadline: 08/15/2025

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

 

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

 

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

 

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

 

Created: Canada, ON, London

 

Bell, one of Canada's Top 100 Employers.