Kforce has a client in San Antonio, TX that is seeking a Customer Relations Specialist. Responsibilities: * Provides assistance to the Mortgage Production teams by proactively managing the mortgage loan pipeline through document collection, information verification/validation and task-based work required to ensure targeted cycle times, within the loan process, are met * Responsible for preparing loan files in accordance with prescribed mortgage loan types for Conventional, VA, Jumbo, purchase and refinance loans * Ensures task-based processes are completed in accordance with compliance, productivity and quality standards and all applicable SLA's * Initiates member contact (inbound/outbound) to collect data and documents needed to progress the loan through the Originations cycle * Completes data entry work into multiple systems used in Real Estate Originations including LOS (Loan Origination System) and WebLGY (investor systems) * Takes inbound/outbound calls from third parties to include Real Estate agents, Title companies and third-party suppliers * Facilitates receipt of required information to fulfill the mortgage loan * Meets or exceeds service level expectations by ensuring information accuracy and collaboration with the Originations team. Meets or exceeds monthly performance goals to include production, quality and member satisfaction * Stays engaged in the mortgage industry, to include changes to FNMA, FHLMC and VA guidelines * Acts as a support liaison for various other departments within Real Estate as requested * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures