About the Role:

Responsible for answering customer service inquiries and promoting products and services within a call center environment. This job also involves back-office non-phone work processing emails, document reviews,  research and other offline requests.

What You Will Do:

Support new and existing customers by answering inquiries in an inbound call environment, as well as email requests, while maintaining a high level of quality ensuring customer satisfaction and retention.  Work closely with internal departments and partners/programs to resolve customer issues, escalating as needed. Determine appropriate products and services that can be Route to the appropriate service center as needed. Document call information related to the partner referrals, service calls, and call/issue types for trending analysis. Provide input and support to workflow process efficiencies and new products. Keep supervisor abreast of trends and potential issues that are occurring in our call center. Support back-office non-phone work including email processing, document review, offline requests, research, and other processes maintaining a high level of quality ensuring accuracy and timely completion of process work. Other duties as assigned.

What You Will Need:

Excellent communication skills, both written and verbal Strong customer services skills The ability to manage multiple, competing priorities Typically requires less than one year of related experience.

 

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $14.00 hourly – $23.00 hourly

 
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

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