Job Overview

We are seeking a Customer Relations Executive to join a dynamic real estate organization. The role is ideal for a customer-focused professional with experience in the real estate sector, particularly with property developers handling post-sales and property handover activities. The successful candidate will play a key role in ensuring a smooth handover process and maintaining strong, long-term customer relationships.

 

Key Responsibilities

Serve as the primary point of contact for customers during the property handover and post-sales phase. Manage customer communications professionally via phone, email, and face-to-face interactions. Coordinate with internal departments (sales, legal, finance, facilities, and operations) to resolve customer queries and issues efficiently. Guide clients through the property handover process, including documentation, approvals, snagging coordination, and final handover steps. Maintain accurate records of customer interactions, issues, handover status, and resolutions. Handle customer feedback, complaints, and escalations in a timely and professional manner. Ensure high standards of customer service to enhance customer satisfaction and brand experience. Support administrative and operational tasks related to customer relations and handover activities. Follow company policies, procedures, and service standards throughout the customer journey.

 

Candidate Requirements

Bachelor’s degree in any discipline. Proven experience in the real estate industry, preferably with a property developer handling post-sales or property handover. Strong background in customer relations or customer service within a real estate environment. Excellent verbal and written communication skills. Presentable personality with a professional and customer-centric attitude. Strong interpersonal, organizational, and problem-solving skills. Ability to manage multiple customers and priorities effectively. Ability to work independently as well as collaboratively within a team.

 

Key Skills & Competencies

Customer Relations & Client Management Property Handover Coordination Post-Sales Support Complaint & Escalation Handling Interdepartmental Coordination Documentation & Record Management Customer Satisfaction & Experience