Are you E.P.I.C?! Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at HSS where we seek team members who put people first and embody these core values every day. As a Customer Relations Associate, you’ll be the heartbeat behind our seamless service—answering calls, connecting clients, and helping with financial and billing questions, all while championing a positive, supportive atmosphere in healthcare. If you’re energized by making a real impact and love helping others, HSS is the place for you! About the Position + Answer and direct incoming calls, emails, and messages with professionalism. + Assist customers with billing inquiries, payments, and account questions. + Process payments, set up payment plans, and review accounts for accuracy. + Document all customer interactions and maintain up-to-date account records. + Educate patients on equipment use and troubleshooting. + Support the team with administrative tasks and share findings or trends with supervisors. + Assist with other duties as needed to support our mission and values. What We’re Looking For + High school diploma or GED required; associate degree preferred. + Previous experience in medical reimbursement or medical office customer service preferred. Qualifications for Success + Strong organizational and time management skills; able to follow tasks through to completion. + Flexible and adaptable in a fast-paced, changing environment. + Ability to build positive, results-driven relationships. + Professional, friendly, and customer-focused demeanor. + Excellent verbal and written communication skills. + Proficient in Microsoft Office (Outlook, Word, Excel). What You Get - Benefits That Go Beyond the Basics + Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well + Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked + Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays + Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program + Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs + Be Part of Something Bigger - Join an organization that values giving back through community programs Compensation + $18.00 - $22.00 per hour, dependent on experience Schedule + 8:30am – 5:00pm, Monday - Friday Location + Niagara Falls, NY