Customer R&D Specialist DACH (m/w/d) Location: Lebbeke-Wieze, BE, 9280 Lodz, PL, 94-406 Meulan, FR, 78250 Köln, DE, 50670 Louviers, FR, 27403 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! About the Role As customer R&D DACH, you will act as theface to the customerby advising them in applications and choice of the right products/developments, providing them technical support and training (product range, applications),leading technical product developments (NPI)based on customer demands and ensure best in class product solutions. Working together with sales team and marketing, you will create new market opportunities by leveraging the customer network and product innovations. Working with Product Experts andtaking the lead for NPI Projects on your own, you will deliver clear briefs as a base for NPI and organize the coordination of the projects internally and with the customer. It will also be key to maintain a good overview of customer capabilities, product portfolio, future projects and launches. Key responsibilities include: + Assure development of internal and external clients’ relations and maintain communication. + Leverage BC Product Portfolio to answer Customer needs and boost their innovation process towards successful launches. + Take the lead and work together with other internal functions and the customer for a successful Product Development (Draft clear project briefs, Follow up on Customer Feedback on Samples and Testings, Define Next Steps in Product Creation, Follow-up Production Planning for the Production of Industrial Samples and Keep Customers and Other Stakeholders Informed, Collect Customer Feedback on Industrial Trials and Define Refinements if Needed, Evaluate First Industrial Trial and Check the Workability of the Delivered Solution before creating a Final Name). + Maintain a good overview of a customer's capabilities, product portfolio, future projects, and launches. + Ensure that a successful technical service to our customers is established and continuously improved. + Establish continuous knowledge transfer from the customer to the internal BC Community. + Take the lead in organizing/running trainings, assigning the right people, and involving other CI&TS functions where necessary – for customers and potentially internal staff as well. Competencies required: + Strong Project Management Skills + Management through prioritization + High level of initiative, dedication and persuasiveness + Strive for product excellence, packaging & raw material knowledge. + Excellent analytical skills + Creative thinker & solutions provider + Team player + Technical knowledge in confectionery, BAPA, Ice cream, Dairy it’s a plus + Technical knowledge in Chocolate - compound and fillings it’s a plus + Business English and German Fluent is a must About You: + Scientific Bachelor/Master Degree in Food Science or similar + 2-3 years of experience in the food industry + Willingness to perform frequent travel (mainly within Germany, Austria and Switzerland) + Experience in Project Management + Outstanding presentation skills + Experience in Sales or client interaction + Good knowledge of working tools (MS Office, Salesforce, SAP,...) This role can be located in Köln / Wieze / Meulan / Lodz This is a temporary role of 12-18 months At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default\_lang=en) .