Customer Quality Specialist – Erlanger, KY
This is an exempt level role.

Position Summary
As a Customer Quality Specialist, you will serve as the primary liaison between ADM and our customers on quality and food safety documentation. This is an entry-level role on the Customer Quality team, where you will partner with our commercial, sales, customer service, and production teams, with guidance and support provided by Customer Quality Representatives and Product Stewards.

You will interact directly with existing and prospective customers, follow established processes, and help identify opportunities for improvement, all with the goal of delivering excellent customer satisfaction. Your responsibilities will grow in complexity as you deepen your knowledge of our products and services. This position reports to the Customer Quality Manager.

Position ResponsibilitiesDevelop foundational knowledge of business unit products and their applicationsManage incoming quality requests from customers, end users, and sales managers with a focus on delivering a high level of customer satisfactionBuild relationships with key contacts across business units and learn when to engage each for specific quality-related issuesCollaborate with Customer Quality Representatives and internal departments on relevant quality mattersLearn business-specific information systems and build cross-functional knowledge to support coverage across business unitsComplete document requests and basic questionnaires, such as allergen formsRespond to customer inquiries received via email or online channelsManage requests via Salesforce and assist with request entry, as neededMaintain and manage the TraceGains documentation portalKeep an up-to-date action item list, including pending questionnaires and follow-upsTake on additional responsibilities as needed
Position QualificationsAn associate degree in a relevant field, or equivalent hands-on experience in quality, customer service, or a technical roleStrong organizational skills and clear written and verbal communicationAbility to understand technical terminology and work through basic troubleshootingHigh regard for accuracy, attention to detail, and the ability to prioritize effectivelyProficiency in Microsoft Office applications (e.g., Word, Excel, Outlook)
Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check. 

REF:106198BR