Customer Quality Specialist
Magna Powertrain
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What we offer:At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.Group Summary:The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.Job Responsibilities:
RESPONSIBILITIES
Customer SupportPrepares 24 hour responses and pink sheet for customer concerns. Maintain Paynter Charts processCoordinate containment, sort/rework actions for external and internal issuesLeads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)Participate in customer IQ meetingsCoordinates warranty tear down analysis and problem solving resolution/reportsManages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch supportUpdates control plans matrix graphing customer concernsPerforms customer good will visitsAttend plant trials from Control Plan (CP) to Job1Review Government approvals required to develop inspection standardsProduction SupportIdentify quality improvement and defect prevention by developing and implementing mistake/error proofing fixtures and devicesInitiate Process Change Notifications (PCNs) to initiate change or alterations to the current manufacturing processFacilitate quality related meetings for assigned products and keep up to date meeting minutesLeads and Coordinates problem solving for internal concern resolutionCoordinates and approves shop floor containment process and follows up on executionUpdates Business Center panels and participates in weekly report our meetingsParticipates in the approval process of temporary deviations to current product and processes (i.e. Supplier Request Deviations, Customer Change)Develops test plan for PCN and coordinates test completionParticipates in Layered Process Audits (LPA) and supports closure of open items found during the auditReviews and signs off work orders for engineering changes, special build, and serviceParticipates in 5S implementation.Perform daily line walks on assigned assembly linesMaintains safety and good housekeeping at all timesTestingAid in developing In Process(IP)/Product Validation(PV) (annual revalidation) test plans for Design EngineersCoordinates test sample build with Manufacturing Engineer, Production and, SuppliersPre and Post test set up/fixture reviews and sign off, including test resultsParticipates in Troubled Incident Report (TIR) investigation, prepares 8D report, and ensures timely closure for DV/PV/IR/RV testingAssists PQ inspectors/Fixture engineer to maintain T&E/ durability fixturesTrains Inspectors/Operators on proper inspection techniquesConduct Test Fixture Verification - Vehicle alignment, review and sign off to verify request, set up, etc.Ensure proper level test parts are built and delivered to test labCost ReductionsSupports reduction/elimination of added operatorsReviews/assesses process improvementsSuggests part design alternatives to reduce costsSupports Business Center initiates to reduce scrap and improve efficiencyProvides timely disposition on Material Review Board (MRB) material (on hold or rejected products)Identify and implement labor savings opportunities (direct and indirect) where feasibleIATF 16949Conducts self audits to current procedures as assignedUpdates internal procedure based on audits and employee suggestionLeads the resolution of Corrective Action Requests as assignedParticipates in Quality Systems Audits with customer and external auditorsOtherPerforms training to Operation Quality ProceduresProvide guidance mentorship for Plant Quality Specialist B and C levels and Supervise Quality InspectorsTrain members of operations team in specific quality disciplines as requiredParticipates in quality systems audits with customer and external auditors as requiredQUALIFICATIONS & SKILLS
Completion of community college diploma/certificate3 to less than 5 years of work related experienceMinimum completion of post secondary education program in mechanical/quality engineeringASQC certification as a quality engineer (CQE) preferredExperience with Tier1 automotive preferredA-Level requires a minimum of 5 years related manufacturing experience in a high speed assembly / manufacturing environmentX - Ray Safety Officer PreferredIPC Certified Trainer PreferredHEALTH & SAFETY RESPONSIBILITIES
Follows the duties and responsibilities specified under the Occupational Health & Safety Act Sec. 28 – duties of a workerEnsures all safety rules and regulations are followedEnsures adherence to established safety, quality and housekeeping standards and participates in the continuous improvement processAdheres to all health and safety, environmental, and quality standards, policies and proceduresFollows compliance obligationsReports any known near miss, environmental impact, hazard, defect, incident or compliance issue to the employer or supervisorAssists in near miss, hazard and incident investigations and provides input on corrective actionsUnderstands Bill 168 and upholds the policies that prohibit domestic violence, workplace violence and harassment in the workplaceAttends Environmental Health and Safety trainingUnderstands the right to refuse unsafe workConforms to and promotes ISO 14001 and ISO 45001 Environmental Health and Safety Management SystemAwareness, Unity, Empowerment:At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.Worker Type:Regular / PermanentGroup:
Magna Mechatronics, Mirrors & Lighting
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