As the Customer Quality Engineer, Experienced, you will be responsible for customer quality issues. This includes investigation and problem solving, field-service representative engagement, and ensuring that customer requirements are met. You will be the link between Labs, Sales, Manufacturing Operations, and Technical Service Representatives in the field. You will be the primary contact for customer claims, warranty, validation, and post warranty product claims and will lead Root-Cause Analysis (RCA).
You will report onsite to the Quality Control Manager in Lafayette, IN.
PPG Offers excellent Benefits including Medical, Dental, Vision, Disability, Life, 401k, PTO, Family Leave, continuing education, excellent culture and opportunities for growth!
Responsibilities:
Investigate and resolve Customer quality and line issues ensuring all such items are correctly registered and tracked into the CAIR.
Apply analytical reasoning and RCA, follow procedures for claims management, and maintain positive customer relationships.
Assist teams: manufacturing, engineering, laboratory, warehouses, planning, and field personnel (TSRs); provide corrective action for non-conformities, ensuring identification of the root cause(s), and implementation of corrective actions to avoid repeat errors.
Maintain the Quality Standard of PPG Industries and promote the understanding of the Customer Quality Goals throughout the organization.
Work with the Account Manager to ensure specific requirements are understood and fully deployed by conducting regular internal auditing.
Create plans and strategies to reduce gaps that affect quality and implement best practices.
Monitor customer satisfaction through the use of the VOC tool and the development of strategies and action plans to improve the indicator.
Lead quality improvement activities to increase customer satisfaction of product quality and delivery.
Update documentation based on results of RCA and share lessons learned.
Respond to non-conformities through customer portals together with the Coordination of Quality Management Systems appropriately.
Qualifications:
BA/BS degree in Chemistry or Engineering.
At least 3 years Quality experience in a Technical, Manufacturing, or Chemical Plant environment such as for Automotive, Industrial, or Packaging; or similar paint and coatings quality. Specific knowledge of solvents and primers is useful but not required.
Customer engagement experience in Automotive, Industrial, Packaging, or similar.
Problem-solving experience including: 8DS, 5 WHYs, or similar investigative methods
Hands-on knowledge of core tools: IATF/TS16949, ISO9001, FMEA; Quality Control planning, Six Sigma, or similar.
Comfortable delivering updates and reports to customers.
Limited travel up to 15%
#LI-Onsite
About us:
Here at PPG we make it happen, we seek candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
\n \n Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
\n
\n PPG: WE PROTECT AND BEAUTIFY THE WORLD™
\n \n Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
\n
\n The PPG Way
\n Every single day at PPG:
\n We partner with customers to create mutual value.
\n We are “One PPG” to the world.
\n We trust our people every day, in every way.
\n We make it happen.
\n We run it like we own it.
\n We do better today than yesterday – everyday.
\n \n PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
\n \n PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
\n \n Benefits will be discussed with you by your recruiter during the hiring process.