Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Title : Customer Services Manager - Africa Banking & Payments
Location : Johannesburg

Responsibilities :

Take total ownership on customers’ orders from the Purchase Order receipt to the delivery and invoicingCo-ordinate the order treatment with appropriate Sales, Technical Consultants, Supply Chain, Engineering, Manufacturing, Logistics & Finance departmentsIs responsible for Customer Satisfaction and Service Excellence in terms of order treatment & follow-upIn the Telecom CS team, act as the main interface for customer and sales / TC during order treatment processValidate customers’ orders according to the procedure “Gemalto Customer Purchase Order Review” ref. WG. SCH. #.0005Translate the customers’ orders in Gemalto order entry system to allow treatment from order managerPlan the sales orders with manufacturing complying with the customer’s requirementsAcknowledge the orders to the customers within 48 hoursCoordinate the customers’ executables until availability for production (artwork, CI). Validate with customer and studio artworks using PDM toolCoordinate with technical support technical information to execute an orderRelay information to/from customers versus order managerFollow up the sales orders until the shipment and invoicing in a proactive modeIs in charge of the customer’s complaints registration and follow upContribute to the short term billing forecast exercise in volume and its achievementsEnsure orders are entered into backlog in an accurate and timely mannerIs responsible for updating the ERP of any change linked to the order to ensure backlog report accuracyReport to customer the agreed reportsAttend customer meetings, assist customer when visiting Gemalto facilities

Educational Requirements:

Matric / Grade 12Relevant tertiary qualification will be advantageousFirst experience in a similar position

Skills Requirements:

Ability

Fluent in EnglishCustomer orientedGood organisational skillsRigourGood in figures dataSelf-initiative, team playerGood at interpersonal and intercultural communication.

Knowledge

Sales administration and logistics (Payment Terms, Customs Rules)Letters of CreditSystem Tools: IT Literate (Microsoft Pack Office)Tools knowledge (ERP, PDM, I-care, ContraTech)

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!