Participate in design and ensure implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies

Key Tasks

·         Contribute to development of customer operations strategy in line with business strategy and requirements, corporate guidelines and policies

·         Draft and ensure implementation of operational plans, measures and budgets

·         Ensure efficient management of the flow of goods and information across a customer’s global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers

·         Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams

·         Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner

·         Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations

·         Ensure coordination with specialists from various logistics operations to guarantee integrated, cost

·         and time-efficient logistics processes

·         Analyze, research and develop improved operational techniques for value-added services

·         Seek opportunities and lead their implementation to drive extension of operational services

·         Make proposals to optimize and monitor processes related to customer order processing, shipping and returns

·         Ensure adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service

·         Collaborate with responsible IT specialists to manage data flow and handling in line with customer requirements

·         Study issues, determine opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency

  Stakeholders 

·         Influence others outside of own job area regarding policies, practices and procedures

·         Develop strong, trusting relationships with business leaders across DHL

·         Cooperate with and coordinate 3rd parties e.g. external service providers

·         Advise customers and key stakeholders on processes, systems and tools

  Management Responsibility

·         Manage experienced professionals who exercise latitude and independence in assignments


Qualifications & Key Requirements
  
.         Education level - Bachelors degree

.         Experience - More than 6 years