The Microsoft Security Commercial Solutions Area (CSA) empowers businesses, large and small, to confidently move to the cloud and modernize their platforms by delivering security solutions, expertise and services needed to keep their data and applications safe.    Security has never been more top of mind for governments and businesses, and the Microsoft Security Solution Area (SSA) is committed to keeping nations and citizens secure in an increasingly complex cyber landscape. As the largest security company in the world, we are ideally placed to think outside the box to help our customers make the world a safer place. Following a year of incredible success, we are excited to be expanding our team with ambitious, diversified, and driven new talent, eager to make a difference in the fight against cybercrime. Join our team and discover unique opportunities to grow, develop and learn. This role of the Customer and Partner Engagement Lead requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast-paced environment, while driving high quality results. The Security Solution Area requires team members to uphold the team’s philosophy to operate with the highest level of integrity, inclusivity, and trust. The role reports to the SSA Chief of Staff. Coordination with others is essential to drive high impact engagements, in both planful and dynamic ways. Effective partnership in this tight team is important for success. This role is responsible for maximizing the impact of the SSA CVP (and leadership team) through deep engagement with customers and partners to identify breakthrough opportunities. A successful candidate will be able to generate operational efficacy that facilitates customer engagements in collaboration with related teams and individuals. You will engage with 250+ account teams in a fiscal year. Through that engagement, you’ll need to establish a strategic view on customer and partner engagements, and guide the prioritization of the SSA leadership’s time with customers and partners. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Persist the established customer engagement strategy and execution model for the Security Solution Area - aligned to the team's strategy, goals and objectives. This includes persisting and improving the criteria and triage process for directing ownership of customer engagement activities + Run the rhythm to support executive sponsored accounts, which includes continuing and improving the current process, solid engagement plans with clear objectives, collating and providing strategic customer insights and efficient tracking of actions that will contribute to direct business and customer impact + Coordinate and manage to closure all customer issues directed towards the SSA CVP including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or SMEs who should take execution ownership of resolving the issues. + Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the SSA CVP and/or leadership team is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.  + Maximize customer, partner, and field engagements undertaken by the SSA CVP during domestic and international travel including aligning with local teams and stakeholders to prepare for site visits, prep the leader and CoS and drive follow up actions and communications. + Regularly report on various metrics such as customer industry, geographic location, opportunity value, etc. in order to use data to potentially adjust the CVP’s customer/partner strategy and maximize time spent in the field. + Coach account teams on exec engagement strategy, including overseeing all requests from global customer and partner managers. + Actively participate in the CSA Customer and Partner Engagement community, representing Security. + Other: + Embody our culture and values **Qualifications** **Required Qualifications** : + Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles + OR equivalent experience. + 1+ years of experience in the security space + 3+ years experience in customer or partner facing roles **Preferred Qualifications** : + Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles + OR equivalent experience. + Demonstrate a solid understanding of customer interactions, ability to balance customer and internal priorities in proposed engagement strategies that deliver tangible business outcomes  + Business maturity and experience working with senior executives, and the ability to work independently but seek guidance, coaching and assistance from both direct leadership and the SSA CVP and/or leadership team as needed + Understanding and respect for the complexity of a Microsoft seller’s job + Ability to keep track of many things at once. + Solid messaging and writing skills   + Attention to detail and accuracy in all communication deliverables   + Cross-group collaboration skills and ability to drive coordination across all levels and stakeholders   + Consistent track record of program management and ability to manage and deliver multiple projects simultaneously, drive strong work-back plans  + Thrive in a fast-paced, ambiguous and continually evolving environment with the ability to adapt plans and approaches real-time   + Understand Microsoft’s commercial business solutions, including customers and the partner ecosystem  + Willingness to step in to cover for other staff colleagues by taking on activities or initiatives not directly related to the customer engagement portfolio, but that could be stretch assignments and growth opportunities Business Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until August 11, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .