Graduates @HP is an amazing learning experience, designed to create life-long opportunities and provide a career path that shape your future just the way you want it. Within the Graduates Program, you will be part of our School of Talent designed for young generation, that will support you build the skills of tomorrow.

Applies entry level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternativesAble to work independently up to minimal supervision on the recurrent business topicsMay act as a domain champion and initiate projects addressing business topics of moderate to high complexityAble to understand complex cross-functional business topics and focus on resolutionEnsures proper backup and handover during vacation and other absenceApplies internal policies to ensure HP policies and audit requirements are metManages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business needEnsures all orders are invoiced and closed in the systems, if not the case takes action to trigger the necessary invoice or provide the business justification to leave the billing openCSR/ Operations Specialist is the first & unique point of contact of the customer for all questions, information & requests regarding the orders in process & the claims – he/she drives the customer engagement (reactive and proactive) by timely and accurate feedback given to the customer and internal stakeholders on order status and actions taken to optimize the backlog in order to deliver the goods/services with agreed SLAsAccountable for providing in-time and accurate resolution of all order related escalations, regardless of the level they have reachedEnsures the accuracy of the processes and tasks from the Supply Chain Customer Operations departmentEnsures the compliance of the processes, as per HP’s internal policiesIs aware and respects the internal policies and procedures from HP, both from a global and local levelDelivers any other task or  work related responsibility as requested by the manager

Education and Experience Required:

degree level educationexperience in customer interactionfluency in Englishfluency in other required European languagesmedium to advanced Microsoft Office tools knowledge

Knowledge and Skills:

Customer oriented –always keeps a customer focusTeam spiritFlexibility and adaptabilityStrong analytical skillsAbility to work and multitask under pressureMeet agreed deadlines for actionDeliver quality outputsAble to work independent with limited external helpOriented towards continuous improvementAccuracy on delivering work tasks Ability to prioritize workload, and manage a high volume of work with accuracy