Country Singapore City SINGAPORE Workplace location SINGAPORE-TUAS SOUTH AV(SGP) Employer company TOTALENERGIES MARKETING ASIA-PACIFIC MIDDLE EAST Domain Sales Type of contract Fixed term position Contract duration 12 Months Experience Minimum 3 years Context & Environment

International and multicultural environment, complex organization with various actors in the network.

Permanent evolving shipping industry with a strong competition between major oil company competitors and new entrants.

Activities

Order and Delivery Management Activities

Provide timely and right information for customer's enquiry on price, product availability and extra costs. Extra costs must be accepted by customerEnsure customers with credit block are flagged to Credit Management and Marine Manager in-charge for resolution before arrangement of deliveryAvoid mis-delivery and minimize cost of delivery. In event of mis-delivery or shortage, seek alternatives and provide options to customersManage customers and suppliers claims and seek approval from the RCSM Deputy/ Regional CS Manager if requiredContribute to build up and maintain customer relationships and ensure customer satisfactionEnsure orders are executed are in compliance with TotalEnergies’s ethics and TotalEnergies Lubmarine’s policy.

Administration Activities

Handle emails and answer telephone enquiries.Perform filing and archivingPerform ad hoc tasks upon management request.

Organization Administration

Out of office coverageIdentify best practices and share suggestions about possible improvementAct in accordance with local legislations, Group ethic rules and safety / quality specification Candidate Profile

Experience in Customer Service with a min. 3 years’ experience

Good communication and interpersonal skills, attention to details.

Proactive & innovative in seeking alternatives

Additional Information TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.