Job Description Job Title: Customer Operations Lead Function: Supply Chain Location: Mumbai HO Req ID: R-1171067 Job Description: The Capability Resource will be part of the E-commerce Customer Operations team, playing a pivotal role in driving capability unlocks that simplify operations and strengthen the transformation agenda. This position is designed to make the E-commerce team future-ready by identifying, implementing, and embedding best-in-class industry practices. Key Responsibilities: + Capability Implementation: Identify and implement relevant capabilities aligned with evolving E-commerce industry standards to enhance operational efficiency. + Network OTIF Delivery: Ensure timely execution of key capability projects, meeting On-Time-In-Full (OTIF) targets across the network. + Capability Adoption: Drive adoption and integration of new operational unlocks across the E-commerce Supply Chain team to maximize impact. + Cross-Functional Collaboration: Partner with Customer Operations (CO), COE, and IT teams to deliver scalable and relevant capabilities. + Transformation Agenda: Lead initiatives that support the long-term transformation of the E-commerce team, ensuring readiness for future challenges. Experience Required: + 3-5 years of experience in a customer service role, preferably in the FMCG/Ecommerce industry + Knowledge of SAP and CRM tools will be an added advantage. + Experience with data visualization and Business Intelligence tools such as Tableau, Power BI. Qualification & Skills Required: + Bachelor's degree in any discipline + Strong analytical skills + Excellent communication and interpersonal skills + Ability to multitask and work in a fast-paced environment. + Strong problem-solving and decision-making skills All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding. Job Category: Supply Chain Job Type: Full time Industry: