Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Customer Operation & Support Specialist,  Order Management and Billing– Custom Products and Services

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that positively impacts a global scale. Join our colleagues in bringing our Mission to life daily to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, ensuring our food is safe, or helping find cures for cancer.

A Day in the Life:

Review and accurately process incoming purchase orders applying Quotations, customer contracts, applying business rules and policiesPerform research and update customer records in ERP systemsResolve purchase order deficiencies with customers and internal business functionsManage open orders throughout the billing and shipment process including processing order changesTake an active role in identifying and resolving any issues from order to cash including proactively addressing any potential order/quote issues and billing discrepanciesIdentify process improvement opportunities to improve customer experience and business resultsGenerate and send invoices to customers and commercial representativesProactively advise management of any risk to contractual performanceProvide timely and detailed communication to all customers’ requestsCommunicate regularly with management on any critical issues or opportunitiesAssist Customer Operations and Support Manager or team as needed

Keys to Success:

Education and experience

High school diploma or GED required with a minimum of 3+ years of customer service experience.Prior experience performing order entry, order management and billing in Enterprise Resource Planning (ERP) system highly preferred.​

Knowledge, Skills, Abilities

Strong problem solving and analytical skillsAbility to prioritize daily work and stay organized while managing multi-tasksHandle high volume of transactionsAbility to work in a fast-paced environment with minimal direction.Strong attention to detailExcellent written and verbal communication skillsDemonstrated success working in a fast-paced environmentAbility to complete multiple duties with accuracy, shifting from one to another with frequent interruptions and challenging deadlinesGreat teammate, yet can work independentlyProficiency in Microsoft Excel, Word, and Outlook

This position does not offer relocation benefits. 

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!