Customer Service Executive Job Description: The Customer Service Executive is responsible for overseeing customer operations and ensuring the delivery of high-quality service. This role plays a key part in maintaining customer satisfaction and loyalty by managing inquiries, resolving issues, and coordinating with internal teams to provide seamless support. Key Responsibilities: + Superior Availability: Drive product availability across digital platforms to support business growth through effective supply chain execution. + Cross-Functional Collaboration: Partner with Key Accounts (Sales) and Supply Planning teams to align priorities and deliver customer-centric solutions. + Master Data Management: Manage and maintain customer master data across the full portfolio, ensuring accuracy and consistency throughout the fulfilment network. + Order Processing: Oversee daily product movement from Distribution Centres (DCs) to customer Fulfilment Centres (FCs), ensuring timely and efficient delivery. + Operational Excellence: Conduct root cause analyses of allocation losses, address stock-outs, resolve MRP issues, correct mapping errors, and manage product lifecycle activities including delisting inactive packs and onboarding new listings. + Shipment Coordination: Plan and execute daily shipments across DCs, proactively resolving operational of challenges of appointments/Detention and PO extensions. + Performance Monitoring: Design and maintain KPI dashboards (Fill Rate, In-Stock %) to track weekly and monthly performance, implementing corrective actions where necessary. + Strategic Leadership: Lead and contribute to strategic projects under Joint Business Planning (JBP), strengthening customer partnerships and enhancing supply chain efficiency. Experience Required: + 3-5 years of experience in a customer operations role, preferably in the FMCG/Ecommerce industry + Knowledge of SAP and CRM tools will be an added advantage. + Experience with data visualization and Business Intelligence tools such as Tableau, Power BI. Qualification & Skills Required: + Bachelor's degree in any discipline + Excellent communication and interpersonal skills + Ability to multitask and work in a fast-paced environment. + Strong problem-solving and decision-making skills Job Category: Supply Chain Job Type: Full time Industry: