Description We are looking for a dedicated Customer Navigator to join our team on a contract basis in Palo Alto, California. In this role, you will act as a non-clinical liaison, ensuring that patients and their families receive exceptional support before, during, and after their healthcare encounters. This position requires a strong commitment to delivering outstanding service aligned with patient-centered care principles. Responsibilities: • Serve as a concierge and primary point of contact for patients, addressing their needs and concerns throughout their healthcare journey. • Assist patients and visitors with transportation arrangements, including providing information on campus shuttles and other transportation options. • Facilitate the scheduling of medical appointments and coordinate care plans for both inpatient and outpatient services. • Actively communicate patient feedback and concerns to the appropriate departments, ensuring timely resolution and follow-up. • Maintain compliance with safety, quality, and ethical standards in alignment with organizational and regulatory requirements. • Provide detailed information and guidance to patients navigating the healthcare system, ensuring they feel supported and informed. • Utilize organizational tools and templates to maintain accurate records and streamline communication. • Participate in ongoing training and education programs to enhance service delivery and patient experience. • Collaborate with team members to sustain compliance with National Patient Safety Goals and other healthcare standards. • Uphold confidentiality and professionalism in all interactions, fostering trust and respect among patients and colleagues. Requirements • Proven experience in customer service, public relations, or a similar role, preferably in a healthcare setting. • Strong interpersonal and communication skills with a focus on empathy and professionalism. • Proficiency in Microsoft Office Suite, including Word and Excel, and familiarity with scheduling tools. • Ability to manage multiple tasks effectively while adhering to deadlines and quality standards. • Knowledge of healthcare systems and practices, including patient care coordination. • Commitment to maintaining confidentiality and adhering to ethical standards. • Team-oriented mindset with the ability to work collaboratively in a diverse environment. • Fluency in English and excellent verbal and written communication skills. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .