Description Are you passionate about compassionate care and helping patients of all ages, especially children, navigate complex healthcare environments? If so, this is your opportunity to join a fast-paced setting as a Patient Services Navigator. The Patient Services Navigator plays a critical role in delivering warm, thoughtful service to patients, families, and visitors by acting as a concierge, advocate, and guide. If you have a heart for service, especially when working with children and families, the Patient Services Navigator role is a perfect fit. Position Details: + Pay Rate: $24/hour + Contract Length: 3 months + Shift: Wednesday – Sunday, 3:00 PM – 11:30 PM + Schedule: Full-Time (40 hours/week) Responsibilities: + Serve as a non-clinical liaison to patients and families throughout their hospital experience + Provide compassionate support and comfort to children and their families + Greet and assist patients, visitors, and families with locating services and navigating the hospital + Confirm appointments, offer verbal/written directions, and escort guests as needed + Schedule and manage physician appointments and support care coordination + Provide information on transportation options, including campus shuttles + Communicate patient and guest concerns to appropriate departments + Respond empathetically to emotional or high-stress situations + Maintain confidentiality and demonstrate cultural sensitivity + Provide concierge-level assistance, including hotel and community resource information + Oversee and guide 5 or more volunteers + Perform additional duties as assigned Requirements Job Requirements: + High school diploma or GED + 1 year in a healthcare setting OR + Completion of a navigation certification program OR + 2 years in a customer service role in hospitality, public relations, banking, or concierge services + Preferred: Experience working with children or families in a care setting Skills: + Strong communication and interpersonal skills + Compassionate demeanor and child-friendly communication + Ability to stay calm under pressure and use sound judgment + Basic computer proficiency (Windows, Word, Excel) + Working knowledge of EPIC or similar patient database systems + Knowledge of medical terminology and healthcare navigation + Ability to link patients with diagnostic and follow-up services + Familiarity with conflict resolution and professional boundaries + Must be able to adjust communication styles to a wide range of age groups TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .