Date Posted:

2025-08-26

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

A phenomenal opportunity exists to join our Geared Turbo Fan (GTF) & Mature Commercial Engines (MCE) Warranty team in the role of Customer Manager at our East Hartford, CT Campus, currently working in a hybrid work environment.

The GTF & MCE Warranty business, which is part of the GTF Engines organization, continues to grow in scope and visibility in line with Pratt & Whitney's GTF engine production, delivery ramp, and increasing aftermarket demands.  GTF & MCE Warranty also continues to support all MCE models.  This is a unique opportunity at Pratt & Whitney to gain experience on all commercial products across all phases of the engine life cycle with a unique perspective into the combined P&L:  New engine Service Policy, guarantees related to reliability, performance, durability, and cost, and non-contractual support. 

What You Will Do:

You will manage the complete Warranty relationship for a group of customers across multiple product lines under the GTF and MCE programs

You will perform warranty claims and guarantees analysis & validation, managing all stages of the claims, including direct airline customer interaction to find win-win solutions within contractual bounds

As a member of the Customer Focus Team, you will contribute to the success customer support programs requiring Warranty coverage, ensuring cross-functional alignment across the organization and sufficient budget to fund the activity

For Warranty requests from customers, the Customer Business Organization (CBO), or Programs, you will lead the coordination for Warranty Council approvals, including alignment across Program, CBO, Aftermarket, Finance, and Legal in order to achieve the necessary approvals, program implementation, and tracking

You will assist the Finance Manager with monthly reporting and data analysis related to our quarterly reserve adequacy review

You will support the long-term guarantees portion of the warranty business by ensuring timely and accurate data entry for guarantee commitments in the CAGE tool, with opportunity to help manage Digital Technology enhancements for CAGE

You will lead the L0 V2500 Warranty Council meetings and support L1 preparation

Warranty Management Center liaison and budget manager

Qualification You Must Have:

Bachelor’s Degree 8 years of experience to include working with contracts or warranty claims, knowledge of digital technology tools such as SAP and warranty management related software and direct customer interaction; Or Advanced degree in related field with 5 years of relevant experience as listed above

Preferred Qualifications:

Team focused to achieve the organizational objectives

Excellent verbal/written communication skills for the purpose of delivering presentations and working with all levels of leadership

Superior analytical problem-solving skills – ambitious, dedicated, and solution-oriented

Can collaborate across all functions within the GTF & MCE Warranty team and across the CE organization and support functions, including executive leadership, Finance, and Accounting

Focused on delivering on-time results with quality

Can prioritize projects and/or competing tasks

Comfortable executing under the pressures of a highly active and changing environment

Experience with data analytics or engine performance

Basic engine operation, overhaul and/or fleet management skills

Can work efficiently within Microsoft Office 365 products: Excel, PowerPoint, Teams

Learn More and Apply:

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms