**_Ford Business Solutions_** _is looking for a_ **_Customer Loyalty Program (CLP) Specialist (full-time or part-time also available)_** _to join our_ **_Customer Relations Center (CRC) Team_** _in our_ **_Budapest_** _office._ _As a_ **_Customer Loyalty Program Specialist_** _, you will be the key contact for dealers, managing escalated CLP cases and ensuring compliance with program rules through a thorough approval process. You’ll track budget usage, maintain high-quality case responses, and contribute valuable insights to Ford’s strategic initiatives. Your role will also include coaching dealers, handling authorizations, and driving process improvements to enhance efficiency and service quality._ At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation. **_What will be your roles and responsibilities in the team?_** + _Managing and resolving escalated CLP cases from dealers._ + _Proactively improving and simplifying CLP processes._ + _Coaching dealers to ensure compliance and best practices._ + _Overseeing CLP approvals within the region._ + _Monitoring technical campaigns and coverage updates._ + _Supporting strategic projects with expert insights._ + _Delivering superior dealer support aligned with project goals._ + _Implementing corrective actions and sharing best practices across teams._ **_Are we looking for you? Yes, if you…._** + _Have a degree in engineering or relevant technical experience in vehicle repair and maintenance._ + _Possess solid knowledge of automotive sales and aftersales processes._ + _Are highly skilled in MS Office applications, especially Excel and PowerPoint._ + _Bring experience in managing customer or technical issues._ + _Communicate clearly and effectively, with excellent conflict resolution skills._ + _Are fluent in English, with additional languages like Hungarian, Greek, Polish, Czech, or Romanian considered a bonus._ + _Can work confidently with diverse, multicultural teams and communicate with senior executives._ + _Stay resilient and disciplined while maintaining a focus on simplification and efficiency._ **_What you’ll love about us:_** + _Being part of a fully supportive, collaborative, and dynamic team_ + _Hybrid working model_ + _Continuous challenges & great opportunities contributing to your professional development and next career step at one of the largest automotive companies in the world_ + _Cafeteria – Benefits package_ + _As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days_ **_Please note that we currently run background checks as part of our recruitment process pending a successful interview._** **_Location:_** _Budapest, Váci Greens_ **_Getting curious about this opportunity? We would love to tell you more. Stay connected with us and apply._** **Requisition ID** : 48535