Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.

The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries. Guided by the vision of “smart and sustainable solutions beyond rubber,” the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services. 

Job Description

Responsibilities:

Order Processing and Customer Service:

Ensure complete order acceptance, processing, and delivery to international customersMonitor order entry and create orders in the systemCoordinate special freights and daily delivery dates with customers, production, demand planning, and sales teamsAllocate available stock to orders efficientlyCreate, review, and submit standardised documents (e.g., order confirmations, back order overviews)Process customer enquiries and requirements through various channels, including customer web portalsHandle and resolve customer enquiries via email and phone in a timely and accurate mannerProvide outstanding customer service to improve customer satisfaction and relationshipsUpdate customer details regularly in SharePoint

Logistics and Documentation:

Ensure daily and timely transmission of incoming EDI messagesGuarantee accurate and punctual transmission of Advanced Shipping Notices (ASNs) to customersCoordinate with forwarders, warehouses, and dispatching departments for efficient communicationImplement and test new EDI connections in cooperation with IT (for incoming orders and ASNs)Manage claims in collaboration with Quality Assurance/Quality Management teams, including claim reports and follow-up procedures

Process Improvement and Compliance:

Implement, monitor, and optimise work instructions for the logistics departmentCoordinate small projects and support larger logistics initiativesDevelop and follow measures to improve occupational safety in the logistics areaComply with company policies, rules, and regulations (e.g., working schedule, contract terms, quality management, health and safety, environmental protection, fire prevention, data protection policy)Participate in continuous improvement efforts for logistics processes and customer service standards

Collaboration and Communication:

Work closely with internal departments such as sales, production, and IT to ensure smooth order fulfilmentLiaise with external partners, including freight forwarders and customs agencies, to facilitate efficient international shipmentsPrepare and present regular reports on logistics performance metrics and customer satisfaction levelsContribute to team meetings and brainstorming sessions to identify areas for improvement in logistics operations

Professional Development:

Stay updated on industry trends, best practices, and emerging technologies in logistics and supply chain managementParticipate in relevant training programs to enhance skills in customer service, logistics software, and international trade regulations

Qualifications

Qualifications:

Successfully completed studies in logistics, supply chain management, business administration or a related field, or successfully completed commercial trainingAt least 1 year of professional experience in the area of SCM / Customer Service (order processing)First experience with international customersFluent in English, both written and spokenProficiency in Microsoft Office suite, particularly Excel for data analysis and reportingExperience with Enterprise Resource Planning (ERP) systems and Electronic Data Interchange (EDI)Strong analytical and problem-solving skills with attention to detailExcellent communication and interpersonal skills for effective customer serviceAbility to work in a fast-paced environment and manage multiple prioritiesKnowledge of international trade regulations and customs proceduresFamiliarity with logistics and transportation management systemsStrong organizational skills and ability to meet deadlinesAdaptability and willingness to learn new technologies and processesTeam player with the ability to work collaboratively across departments

Additional Information

What we offer:

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