Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description
New leadership position at AbbVie, responsible for a team of 3 Customer Insights PartnersClose collaboration with Data Transformation and Business Analytics Leads Reporting to Head of Business Intelligence Excellent career progression opportunities 

Job Overview 

As a leader of Customer Insights, you will responsible for delivering high-quality, actionable data and recommendations across the entire affiliate portfolio.  This new position has been created to blend strategic vision with hands-on execution.  Your team will be ensuring that market research and analytics effectively inform decision-making and drive business impact.  As a leader we expect you to foster a culture of evidence-based decision-making, challenging conventional thinking, and aligning insight generation with organisational priorities. 

Key responsibilities

Team Leadership

Coach and mentor team members to enhance capability and deliver professional growthPromote consistency in processes, methodologies, and outputs across the teamEncourage cross-team knowledge sharing to elevate the quality and impact of insights

Strategic Business Partnering

Act as a key partner to leadership, proactively shaping commercial strategy through data, research, and insightCollaborate cross-functionally to identify knowledge gaps, prioritize research needs, and design solutions that deliver business impactChampion a culture of evidence-based decision making and challenge conventional thinking, supporting the commercial teams to achieve superior results

Market Research Leadership

Oversee the end-to-end delivery of high-impact market research programmes across brands, therapy areas, and pipeline assetsEnsure strategic alignment of research initiatives to affiliate prioritiesEffective planning to guarantee robust, cost-effective researchMaintain and manage relationships with suppliers, ensuring high value and quality from external data and servicesOwn and maintain market research controls

Insight Generation & Integration

Lead the affiliate’s strategic insight initiatives to address market and portfolio knowledge gapsEnsure insights inform both tactical delivery and long-term strategic decisionsCollaborate with the Data Transformation Lead to modernise delivery methods using automation and visualisationWork closely with the Business Analytics Lead to embed advanced analytics into market understanding and recommendationsMaintain and facilitate access to portfolio-wide therapy area and brand knowledge resources

Market Understanding

Provide informed analysis on brand, product, therapy area, customer, and competitor performance, identifying trends and opportunitiesExtract, collate, analyse, interpret, and forecast data for existing and potential new productsSupport the development and maintenance of models and dashboards in collaboration with business intelligence and brand team membersTranslate complex market data into clear, practical recommendations that guide brand strategy and execution
Qualifications

Qualifications & Competencies

Expert in pharmaceutical market research, preference of in-house pharmaceutical experienceStrong leadership and proven people management skillsExperience in matrix working with cross-functional teamsIn-depth knowledge of CRM, SFE tools and systems; sales force metrics; affiliate financial performanceHigh proficiency in market research methodologies, portfolio analysis, and pipeline evaluationSkilled presenter, able to engage senior stakeholders with compelling data storiesDeep understanding of the NHS and healthcare landscape
Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html