Customer Fulfilment Representative **General Information** Req # WD00085107 Career area: Supply Chain Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Wednesday, July 9, 2025 Working time: Full-time **Additional Locations** : * Slovakia **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** Customer Fulfillment Representative owns the communication with Commercial accounts and is responsible for all Order management aspects. You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business. You will manage customer service on a daily basis and placing all the necessary information and reports in the database. You are the first point of contact for internal departments and act as an agent for support of salesmen and customers - for all questions regarding order status. What will you do: + Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations) + Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place + Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times + Respond to all requests in a professional and timely manner What we are looking for: + A Bachelor's degree is preferred, however, relevant professional experience may substitute for formal education + Fluent in both spoken and written English + min 1 year experience in similar field/environment + Demonstrate proactivity, independence and strong sense of responsibility + Capable of performing effectively under pressure and meeting tight deadlines What we offer: + An open and stimulating environment within one of the most forward-thinking IT companies + An international organization with a high focus on all types of Diversity in the team + 3 sick days per year + Additional vacation days + 100% sick leave compensation up to 2 months per year + A broad selection of soft / hard skills trainings and individual mentoring + Employer contribution to the Third Pillar Pension System + Life & life events insurance, fully covered by company  We are looking forward to discussing this position with you soon! Base gross monthly salary from 1500 EUR , depending on experience + variable part 12% of your annual earnings A dynamic and innovative environment within a leading global IT company _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Slovakia * Slovakia **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.