**Job Title:** Customer Fulfilment Coordinator **Grade:** L1 **Hiring Manager:** Abdel Alim Mohamed - Customer Fulfilment Lead **Location:** Cairo, Egypt **JOB PURPOSE** **:** Responsible for ensuring effective customer fulfilment process, oversees back-office governance and executes Demand-to-Cash activities (Order Receiving & Entry, Processing, Acceptance, Back Orders Fulfilment, and Returns process), ensure OTIF establishment & improvement , verify Sanofi invoices on Tax portal and SISO Report issuance. **KEY RESPONSIBILITIES:** + Responsible for receiving all the sales order of Retail form all Egypt governments and ensure that complies with Sanofi regulations. EnsureOrder reality (check stamp / signature / check entry on system before) duplication. Accelerateimplementing any order related to Retail & contracts to any level to avoid order delay or returns. – ensure that all orders received must be checked and send to sales admin. “Order processing team "within 24 hr. Initiate/Follow up on stamping process for stamping order if needed. Checkprice is reflected on System – with alignment with Controlling. Generally, focus on checking on products included in the purchase orders rightly reflected on Electronic Sales Order to ensure all products sent in the order already included in those Retail in order to give high customer service satisfaction and also to prevent returns. Preventingduplicated orders, check & ensure implementation for any new special price. Archivethe ESO “Electronic Sales order” & Original PO on serverCoordinate with controlling for any contracts & commercial advantage and Retail' price esp. for new prices Responsiblefor follow up / Solve on Retail order credit issue by cooperate with sales team and Credit dept. either to reduce the order to fit to credit limit for the customer or to align with Sales team to ensure credit unblock after cheques receiving. Alignwith credit depart. On daily basis in case of credit limitation for certain customers to ensure delivery. Follow up /drive retail orders OTIF. Retail back-orders fulfillment. Stock availability follow up & communication with the related stakeholders. SISO management reports & analysis **OTIF management** + Committed to review all the retail back orders on daily basis vs. the available stocks to fulfill the needed orders **Check retail prices especially for new prices** + Committed to review prices by quotation that was found in the purchase order (Specially in case of new prices) **Updating ESO “Electronic Sales Order”:** + Responsible to update And send new customer order forms “ESO” on monthly basis as minimum to ensure accurate and right updates for it in case of new GMID / New Customer code / pricing / new launches are included – in case of urgency she might update it on the spot and not waiting till end of month **Check returns and reason code :** + Review all returns claims and challenge back in order to reduce retunes originally, also proactively working to prevent returns and consequently reduce the number / Value of returns by managing with Filed Force/ Trade and Revenue/ Collection / Distribution Center / & Credit departments. **SISO management** + perform the SI/SO data integrity & the retail stocks analysis per account/SKU **Issuing Credit / Debit notes** + Responds positively to solve price problems arising from customers in coordination with field forces through reviewing customer's invoices comparing with contracts terms & special prices offer then issuing credits / debits notes. / and proactively to prevent it also with cooperation with controlling team by checking the pricing and update the controlling by any new tender price not yet reflected on the system. **Cooperate transversally with stakeholders and partners across the organization in order to ensure right implementation for Retailorders.** **Maintain Compliance** + Abide by the requirements of the code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company **Ethical Leadership** + Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (including the Industry Code of Practice, Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken. **Environmental and Safety Leadership** To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to: + Support and conform to Company safety rules and procedures to ensure a safe and healthy working environment + Report any accident, incident or near miss, whether it be of personal injury or property damage + Thoroughly read all safety documentation issues by the Company and comply with its requirements. Others + Perform other duties as assigned. + Respect of company’s values, code of ethics and social charter. + Respect of personal data protection charter. + Responsible for applying the HSE related requirements for the company in all related working procedures. **JOB-HOLDER ENTRY REQUIREMENTS** _:_ Education: Bachelor degree preferable (Supply chain OR Finance major ) **SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS** + +2 years relative experience (Finance-Supply chain- Trade-Business Support) - preferable in Pharma industry + Data Analysis and development + Strong rigor and ability to multi-task and to organize, manage and prioritize deadlines + Able to work in a fast-paced and demanding environment + Collaborative and highly proactive attitude + Strong analytical skills and problem solving. + Ability to interact and communicate appropriately with numerous stakeholders + Good English Language + **Take The Lead Values:** + _Aim Higher:_ _​_ Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance. + _Act for patients:_ Never compromise on integrity, eliminate barriers, and partner with others to go faster and further for patients. + _Be Bold:_ Take thoughtful risks, seize opportunities and think beyond what’s possible to accelerate our science and drive compelling growth. + _Lead Together:_ Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging. **Pursue** _Progress_ . **Discover** _Extraordinary_ . Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch ‘One day at Sanofi’ (https://www.youtube.com/watch?v=ugcobndkKKo) and check out our Diversity Equity and Inclusion initiatives at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)