Customer Facing Technical Manager
Deliver simple solutions to complex problems as a Customer Facing Technical Manager at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.
At GDIT, people are our differentiator. As a Customer Facing Technical Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Facing Technical Manager joining our team.
HOW A CUSTOMER FACING TECHNICAL MANAGER WILL MAKE AN IMPACT
● Leadership and Team Management:
● Service Delivery Management:
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.Ensure engineering best practices and reliable deployment processes are upheld.●Strategic Planning and Execution:
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.Collaborate with stakeholders to align digital services with business objectives and technological advancements.● Customer Relationship Management:
Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.● Budget and Resource Management:
Manage financial resources, including budget planning and cost control measures.
WHAT YOU’LL NEED TO SUCCEED:
● Education: Bachelor of Arts/Bachelor of Science
● Required Experience: 5+ years of related experience
● Required Technical Skills: Proven experience with leading and managing technical teams.
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Demonstrated experience with managing large scaled infrastructure projects and changing priorities. Demonstrated ability to hire, mentor, and grow engineering talent.
● Preferred Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders. Strong analytical and problem-solving abilities, with a keen attention to detail.
● Relevant certifications (e.g., ITIL, PMP) are a plus.
● Location: Annapolis Junction, MD
● US Citizenship Required
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
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