**POSITION SNAPSHOT** Location: Bangkok, Head Office Company: Nestlé Business Unit/Division: Supply Chain Management Full-time 5+ years of working experience in at least two of these areas; Customer Service Demand & Supply Planning Distribution or warehousing **A DAY IN THE LIFE…** **Fresh Products Availability** 1. Own the Service Level metrics and drive cross-functional focus to improve performance 2. Understand and follow key customers' metrics, in order to identify and act to reduce gaps, agree priorities and targets with customers 3. Closely follow-up performance at the point of sales in collaboration with key customers, identify improvement opportunities inside and outside Nestlé. 4. Leverage technologies to increase visibility on downstream performance. **Nestlé as a Partner of Choice** 1. Relentlessly seek to understand customer's needs, requirements and ambitions in order to offer solutions, which will eventually create value for the Customer and increase satisfaction. 2. Demonstrate the right customer centric behaviors (proactive, transparent, accountable, collaborative, reliable and resourceful) to drive a cross-functional focus on Customer satisfaction. 3. Ensure Nestle Customer Experience by delivering a Consistent, Differentiated, and Business valuable experience to Customers (what customers will perceive from Nestlé). 4. Organize and/or participate to customer satisfaction surveys to gather insight on performance and drive market action plans. 5. Look for benchmarking opportunities with peer companies and industry bodies. **Market Service Strategy defined, implemented and maintained** 1. Lead and develop the customer segmentation exercise in close coordination with Sales 2. Implement the Market Service Strategy that takes into account the different types of customers, to provide them with the most adequate, cost effective services. 3. Ensure compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation 4. Ensure the proper long term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered. 5. Ensure the CFSC journey (3 steps: Basic, Engagement, Acceleration) and the Market Service Strategy are fully aligned. **ARE YOU A FIT...** + 3+ years of cross functional exposure across Supply Chain and/or Sales + Strong understanding of all areas of business functions across the organization + Sales exposure/experience required + Customer collaboration experience required + Strong leadership, team building, negotiation and collaboration skills