**Job Family:** Electrification & Automation **Req ID:** 490889 Here at **Siemens** , we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We do this through empowering customers by combining the real and digital worlds, thereby improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? **Transform the everyday with us!** As an intern with the **Electrification and Automation (EA)** division of **Siemens Smart Infrastructure** , you’ll gain **hands-on experience** supporting power distribution systems that keep the world running today, while also being exposed to our Future Grids technologies that are shaping the power systems of tomorrow - all within a **collaborative, impact-driven environment.** **We are seeking qualified candidates to join our Customer Experience & Support Internship beginning in May or June 2026. This program is based in Wendell, NC.** **You’ll make an impact by:** + Taking an AI-first approach to find and solve problems, enhance customer experience, and improve support processes. + Supporting adoption and continuous improvement of a customer-facing order management portal by analyzing usage data and customer feedback to identify trends and improvement opportunities. + Assisting with customer journey mapping to identify process gaps, inefficiencies, and communication breakdowns across customer touchpoints. + Developing reports and documentation that summarize customer insights, portal usage trends, and recommended enhancements for internal stakeholders. + Supporting the review, optimization, and creation of customer-facing technical documentation to improve clarity, usability, and consistency. + Collaborating with cross-functional teams to support customer experience initiatives, process improvements, and proactive support solutions. **You’ll win us over by having the following qualifications:** **Basic Qualifications:** + Currently pursuing a bachelor’s degree in Business, Marketing, Communications, Information Systems, Computer Science, Analytics, Statistics, Engineering, Psychology, Cognitive Science, or a related field. Candidates must not graduate prior to September 2026. + Basic proficiency with Microsoft Excel and standard productivity tools. + Ability to work full-time (40 hours per week) for the duration of the 12-week summer internship. + Eligible candidates must be located within 50 miles of Wendell, NC, as this role does not provide relocation support. + Legally authorized to work in the United States on a continual and permanent basis without company sponsorship. + Curious about AI and eager to learn and experiment with AI-powered solutions. **Preferred Qualifications:** + Interest in customer experience, customer support, or customer journey optimization. + Familiarity with data analysis or reporting tools (Excel, Power BI, Tableau, or similar). + Exposure to CRM or customer experience platforms (e.g., Salesforce). + Experience with process mapping or workflow documentation. + Strong written and verbal communication skills. + Willingness to learn customer-facing systems and documentation practices. **About Siemens:** We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here (https://www.siemens.com/global/en/company.html) . **Our Commitment to Equity and Inclusion in our Diverse Global Workforce:** We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. \#URDP #SIEA $25.00 $25.50 **Organization:** Smart Infrastructure **Job Type:** Full-time **Category:** Internal Services