**The future is what you make it.** When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. This is an exciting opportunity for a **Customer Experience Specialist with Turkish** in our Customer Experience department in Bucharest. **Job purpose:** Supports service and projects organization by processing work packages managing requests in a timely and correct manner. **Responsibilities:** + Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, registrations + Operates changes according to process requirements in various existing records + Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time) + Creating project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according with the documented customer requirements + Processes changes in project structures or orders, depending on the requests received + Handles customer configuration requests (creating, modifying, extending and creating links) + Fulfills the role of a "quality controller" in a constant and proactive way, filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed) **Qualifications / Experience/Knowledge** + Minimum college graduate; bachelor's degree preferred. + Some experience in a Customer Experience Specialist role + Turkish & English - advanced level + Microsoft Office suite **WE OFFER:** + Competitive Salary regularly increased based on your performance + Enjoy 25 vacation days per year, plus extra days off for life's special events + We provide meal vouchers + Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) + Medical Insurance Plan paid by the company + Christmas and Easter bonuses + Recognition & referral bonus programs + Comprehensive induction, ongoing training and development to set you up for success + In-house and external learning platforms (Udemy) to continue to expand your skills + Work experience opportunities to help you grow your career with us + Global employee networks to help you connect and grow + Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters + In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids + Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment + Your family is growing while working at Honeywell? We congratulate you by offering special bonuses + Frequent Employee Engagement activities fostering an inclusive and diverse work environment + 3 + 2 hybrid work arrangement to support your work-life balance + Flexible working hours + Fresh fruit days in the office **If this is your dream role, then we'd love to hear from you.** We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. \#Li-Hybrid Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.