**Job Title:** Customer Experience Specialist **Location:** Abha, KSA **About the job** As **Customer Experience Specialist** within our General Medicines team, you'll build trusted relationships with healthcare professionals while driving sales performance and delivering exceptional customer experiences across your territory. Ready to get started? Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology – with the scale and urgency patients deserve. **About Sanofi:** We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives. **Main responsibilities:** + Build and maintain strong relationships with healthcare professionals in your assigned territory, becoming their trusted partner for medical information and support. + Deliver high-quality, evidence-based product information to healthcare professionals, ensuring they have the knowledge needed to make informed treatment decisions. + Drive sales performance by achieving personal sales objectives and contributing to overall territory growth. + Enhance healthcare professional satisfaction through responsive service, timely follow-up, and proactive engagement. + Identify customer needs and market insights, sharing feedback with internal teams to improve our approach and offerings. + Plan and execute territory activities strategically, optimizing coverage and impact across your customer base. + Collaborate with cross-functional teams to ensure seamless customer experience and successful product launches. **About you** + **Experience** : Proven track record in pharmaceutical sales or customer-facing roles within the healthcare industry, with demonstrated ability to build relationships and achieve results. + **Soft and technical skills** : Strong communication and presentation abilities; customer-centric mindset; ability to translate complex medical information into clear, actionable insights; digital literacy and comfort with CRM tools; self-motivated with excellent time management and territory planning skills. + **Education** : Bachelor's degree in Life Sciences, Pharmacy, or related field preferred. + **Languages** : Fluent in Arabic and English, both written and spoken. **Why choose us?** + Help shape the future of care for chronic and complex conditions like diabetes, transplant, and cardiovascular disease. + Drive meaningful impact at global scale: our medicines reach more than 100 million people each year. + Be part of a simpler, digital- and AI-powered business that's rethinking how we work and engage with the world. + Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond. + Make a direct impact in the Abha region, serving healthcare professionals and patients in a growing and dynamic market. + Develop your career in field sales with opportunities for growth across the Kingdom and beyond. + Thrive in a role that combines autonomy, meaningful customer relationships, and the satisfaction of improving patient outcomes every day. **Pursue** _Progress_ . **Discover** _Extraordinary_ . Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue _Progress_ and Discover _Extraordinary_ – together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law. **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)