Job Title: Customer Experience Specialist (KAM) – aT1D

Location: South East + East of England NHS regions 

About This Job

As Customer Experience Specialist within our Autoimmune Type 1 Diabetes (aT1D) team, you'll play a pivotal role in bringing a first-in-class therapy to patients across the NHS. This treatment represents potential for significant change in Type 1 Diabetes management.

In this critical role, you'll utilise Key Account Manager capabilities to engage external stakeholders to drive system readiness and account activation across the NHS while coordinating & orchestrating cross-functional internal expertise to enable the successful introduction of this therapy. As part of this first-in-class launch, you'll help establish new treatment pathways that could redefine how we approach autoimmune Type 1 Diabetes.

Join the Sanofi team transforming how healthcare is delivered for chronic and specialty conditions worldwide.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

Lead the customer journey – Act as the key point of contact in the field, bringing together internal experts and NHS partners at the right moments to deliver tailored plans for each account.

Drive account activation – Develop and execute account-specific strategies that support system readiness and align with business goals, working closely with cross-functional colleagues.

Coordinate team collaboration – Bring together different teams and specialists to meet customer needs, ensuring a seamless and compliant approach that puts the customer first.

Shape multi-channel engagement – Design and deliver short, medium, and long-term strategies across multiple channels to create a best-in-class experience for healthcare professionals.

Build trusted relationships – Use a consultative approach to support NHS stakeholders with pathway understanding, screening awareness, and treatment fundamentals.

Stay ahead of the landscape – Keep up to date with disease area knowledge, competitor activity, and NHS developments to maintain a competitive edge.

Uphold ethical standards – Take personal accountability for understanding and applying all relevant codes of practice, policies, and legal requirements in every aspect of the role.

Experience:

Proven track record of building relationships and achieving results with prescribers and decision-makers within the NHS.

Demonstrated ability to manage complex accounts with multiple stakeholders, coordinating activities to deliver shared goals.

Soft & Technical Skills:

Strong strategic thinking with the ability to analyze complex data and translate insights into actionable plans.

Excellent communication and stakeholder management skills, with a consultative and collaborative approach.

Comfortable navigating change and ambiguity, with the flexibility to adapt plans as circumstances evolve.

Languages:

Fluent in English (written and spoken).

Why Choose Us?

Help shape the future of care for chronic and complex conditions like aT1D, Type 2 diabetes, transplant, and cardiovascular disease.

Drive meaningful impact at global scale: our medicines reach more than 100 million people each year.

Be part of a simpler, digital- and AI-powered business that’s rethinking how we work and engage with the world.

Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond.

Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle.

Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose.

Contribute to innovations that improve outcomes, relieve pressure on healthcare systems, and expand access worldwide.

Join a team that’s not just transforming treatment - but asking what’s next, and making it real.

Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice.

We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.

If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.

Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

#LI-EUR

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!