**THE FUTURE IS WHAT WE MAKE IT.** **_Customer Experience Specialist_** **_Sydney_** Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. **Make the Best You.** Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements. **Join Us and Make an Impact.** We are currently seeking a **Customer Experience Specialist** to support our Dispatch team to be based on our **North Ryde office** in **Sydney** . This role is rresponsible for fault call logging, customer service, job dispatch and coordination, being available for and managing incoming calls/emails/live chat, entering/updating service requests in appropriate databases accurately. In the Dispatch Team Leader’s absence, this role will serve as the escalation point of contact to respond and attempt to resolve issues. **Key Responsibilities:** + Provide customer support through calls, emails and live chat to identify issues and the right solution + Contribute in an active way to the continuous improvement of the team’s performance by constantly identifying opportunities for improvement for our own and department’s activities + Accurately capture customer issues in our SMS systems, ensuring verification against contract details and entitlements prior to dispatching a Field Service Engineer + Verify the availability of the Field Service Engineer before assigning the service appointment for customer site attendance + Monitor work orders to confirm acceptance and adherence to the agreed SLA, escalating any delays to the respective Operations Manager **Key Experience & Capabilities:** + Minimum High School Certificate or equivalent + 2 years’ experience in Customer support + Good written and verbal communication in English. Ability to follow processes and procedures + High attention to detail including accurate recording and management of customer information and data + Ability to work on team environment and autonomously + Demonstrate mutual respect by valuing each team member's contributions and perspectives. + Exhibit flexibility in response to changes and a willingness to adapt to ongoing business requirements. + Possess sound computer literacy, including proficiency in Microsoft Office applications. + Able to rally colleagues to Meet the Team KPIs and SLAs + Self-sufficient and can think outside of the box + Ability to work on rotating shift **Who We Are** The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk **Discover More** Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more. Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply. **Honeywell is a proud advocate of the LGBTQ+ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.** For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement **.** If a disability prevents you from applying for a job through our website, email accessibility@honeywell.com . No other requests will be acknowledged. **Copyright © 2024 Honeywell International Inc.** Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.