Are you a team player that enjoys problem-solving? Do you enjoy making meals memorable and ensuring that customers have the best experience? If you answered **_yes,_** then we have the perfect role just for you. The #HamFam is seeking a **Customer Experience Specialist** to join our team to ensure that our guests have the best experience with us when they're planning for their next meal. Whether it's ordering online for a loved one or seeking assistance with myHoneyBaked Rewards, this person will ensure that the overall guest experience is a positive one. Some essential responsibilities for this role will include: + Working cross-functionally with the Loyalty team to resolve all customer concerns via emails, inquiries, and comments + Accurately monitoring, answering, logging, and responding to email communications in a timely manner + Promptly escalating customer service issues or complaints to the appropriate team member + Supporting the Customer Experience team through the use of internal and external systems to properly engage with customers + Supporting the Customer Experience team with cross-functional initiatives to ensure a seamless guest experience + Other duties as assigned based on the needs of the business This role requires the following knowledge and experience requirements: + 2 or more years in a Contact/Call center environment + 1 + year experience responding to customers, members or others in online environment (for professional or volunteer organization, company or corporation) + Exceptional customer service skillset and professional perspective + Excellent Communication and Organization skills + Motivated and results-oriented within fast-paced business + Possesses Microsoft Office skills including Word, Excel (creation and maintenance of spreadsheets) + Exhibits strong decision making and problem-solving skills including excellent situational judgment focusing on win-win outcome + Ability to diffuse escalated situations efficiently and professionally + High School Diploma required; College degree in a related field preferred **PHYSICAL DEMANDS** There is some requirement to lift or handle material and/or equipment of moderate weight (up to 30 pounds). This position is hybrid and will be based out of the Alpharetta Customer Support Center and/or our Roswell Ridge office. The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.