Become a Customer Experience Specialist Be the voice that guides customers through one of life’s biggest milestones. If you thrive in a fast-paced environment, love helping people, and want to build a career in financial services, this entry-level opportunity is your perfect launchpad. As a Customer Experience Specialist, you’ll be the go-to contact for customers navigating the loan process—from first call to final closing. What You’ll Do: Step into a engaging call center environment where your communication skills and attention to detail make all the difference. You’ll: + Handle inbound and outbound calls and texts with empathy and professionalism + Guide customers through the loan origination process, answering questions and providing updates + Manage a pipeline of up to 75 loans, juggling multiple touchpoints with precision + Respond to emails, chats, and calls from customers, internal teams, and third parties + Conduct basic research to resolve inquiries and escalate complex issues when needed + Meet production and quality standards while following established policies + Collaborate across departments to expedite processing and resolve issues + Represent a culture of integrity, service, and excellence in every interaction What You Bring: + At least 1 year of experience in financial services or mortgage preferred + Strong phone communication skills with a customer-first mindset + Excellent problem-solving, math, and critical thinking abilities + Ability to work independently while thriving in a team environment + Solid time management and multitasking skills + Proficiency in Microsoft Office and mainstream applications + A score of 50+ on assessment tests (if applicable) Why This Role Stands Out: + Be the main point of contact for customers during a major life event + Gain real-world experience in mortgage and financial services + Build a career with growth potential and meaningful impact + Join a team that values your voice, your effort, and your future Ready to turn your customer service skills into a career that matters? Apply now and start making a difference—one call at a time! Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Saint Louis,MO. Application Deadline This position is anticipated to close on Sep 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.