Description We are looking for a dedicated Customer Experience Specialist to join our team in Elmwood Park, New Jersey. In this long-term contract role, you will play a vital part in enhancing customer satisfaction and operational efficiency. This position offers an exciting opportunity to contribute to the success of our organization through data management, reporting, and collaboration. Responsibilities: • Maintain and update organizational systems to ensure accurate and reliable data within the database. • Support the Client Experience team throughout the entire life cycle of work orders, including creation, management, and post-service activities. • Partner with Field Team Leads to monitor work orders in their post-service phase, aiming to streamline the resolution process. • Create and analyze detailed reports to uncover trends in customer behavior, feedback, sales performance, and operational metrics. • Utilize findings from reports to identify areas for improvement and recommend actionable strategies. • Facilitate effective communication via email correspondence to address client inquiries and concerns. • Manage and oversee CRM activities, ensuring data integrity and streamlined workflows. • Provide administrative assistance to support team operations and improve overall efficiency. • Leverage Microsoft Excel to organize, analyze, and present data effectively. Requirements • Proven experience in email correspondence and client communication. • Proficiency in using CRM systems to manage and track customer interactions. • Familiarity with managing work orders and monitoring their progression. • Strong administrative skills to support team operations effectively. • Advanced knowledge of Microsoft Excel for data analysis and reporting. • Ability to analyze customer feedback and operational data to identify improvement opportunities. • Excellent organizational skills and attention to detail. • Strong collaboration and communication skills to work effectively across teams. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .